Returns & Exchanges

We know that it can be difficult to choose the correct product or shade when ordering beauty products online. 

Drop a message below if you have any problems, questions or concerns. We want to do everything we can to make it right. 

For unopened, unused products, we will accept returns within 30 days of the date your package was delivered. For standard returns and exchanges, buyer pays return shipping. 

We will gladly replace any damaged or defective items immediately, and will cover the cost of shipping the faulty product back to us. Please drop a message below or email us at info@urgobeauty.com in the event you receive a damaged or incorrect product. We do not accept returns on opened or used merchandise.

Items that are not returnable/refundable:

• Samples
• Used products
• Custom products

If you chose to return an item from an order that qualified for a promotion, such as a gift with purchase or a discount, the value of that promotion will not be refunded.